Terms of service.

On this page:

  • Release of Liability Disclosure

  • Lawn Mowing Service Disclaimers

  • Cleanup/Landscaping Service Disclaimers

  • Plant Warranty Info

  • Scope of Work Disclaimer

  • Pricing Disclaimer

Release of Liability Disclosure

Great View uses safety deflectors on our mowers to minimize the possibility of any debris from damaging you or your property. Our crew at Great View also does their best to check for debris and any other objects that may cause damage or be damaged before each service. However, Great View is not responsible financially for any damage for items that we were not aware of, including items that were not removed prior to the service by the customer.

The customer agrees that it is their responsibility to ensure that the service area is cleared of debris or other objects prior to Great View rendering services. These items may include, but not be limited to; any object(s) partially or completely exposed such as hoses, toys, ornaments, decorations, irrigation systems, invisible dog fences, pipes, metal, rocks and/or sticks. This also includes but is not limited to unmarked or shallow wires, pipes, or cables such as internet providers, utility companies, telephone, irrigation systems, landscaping lighting systems, regardless if provided by a secondary source or not.

Turf that is planted or grown too close or touching any object such as a mailbox, fence post, siding or any other structure, may be accidentally damaged when trimming or cutting. It is the customers responsibility to ensure all turf is at least 6” back from the area that it is touching or adding a layer of protection to the surface area of the object. Great View may avoid trimming the areas described to avoid possible damage. If so, the customer agrees that Great View may leave those areas uncut and must claim that the services have been completed.

As a courtesy reminder, Great View sends every customer a Pre-Service Dispatch Notification providing our customers advanced notice of your service date. It is encouraged that customers take advantage of our reminder to check their property for the items mentioned above, and that pets and children are a safe distance from the heavy equipment. The financial cost and repair for damages as described above are the sole responsibility of the customers. By accepting our services, the customer agrees to indemnify and hold harmless Great View for personal injury, death, loss or damage of property

.Lawn Mowing Service Disclaimers

  • Great View customers have the option to request for us to skip the weekly cut by replying to the email notification OR submitting a ticket from within our Client Portal (24 hour notice is needed to process a skip request). Skipping usually leads to excessive turf overgrowth, therefore requesting a skip voids all Great View quality guarantees for the next cut. Great View reserves the right to cancel agreements for accounts who skip their mowing service more than 4 times in one year. We also reserve the right to double charge for the next service if the grass is overgrown after a recent skip request (This is non-negotiable and 100% at our discretion). 

  • If our crews arrive and the work has already been completed by someone else, or you turn them away, we reserve the right to still charge for the service due to the costs involved with traveling to the site.

  • The equipment used on your lawn is determined and quoted by our expert landscapers, therefore for any request for customized equipment usage on a property will be quoted separately and must be requested at least 24 hours prior to service for approval of a new customized bill rate. 

  • We do not bag or remove grass clippings from the property. Our machines are equipped with "Mulching Blades" which are designed to chop the clippings into fine pieces and redistribute back into the lawn as a natural fertilizer. Due to the high costs involved with dumping fees, Great View can remove the clippings upon request, starting at an additional charge of $100 per dealing (larger properties may require a custom quote).

  • Please remove pet waste from the yard prior to your scheduled service. We reserve the right to skip the service, and still charge, if your lawn technician determines there is excessive pet waste on the property.

  • We mow every 7 days during Spring/Fall and every 7-14 days during the hot summer months, weather permitting.

  • Great View is not responsible for turf damage caused by our equipment due to the lawn being too wet at the time of service. If the customer feels the lawn is too wet to cut, they have the right to request to be skipped and we will return during the next round/rotation. If our mowers create any mud stains or ruts due to the lawn being wet, your crew leader will apply seed to the area at the end of the service to promote new growth. 99% of mud stains and ruts are superficial and the areas will come back quickly, usually after the next rain. Please note that we need at least 24 hours’ notice to process a skip request. We also reserve the right to double charge for the next service if the grass is overgrown after a recent skipped service (This is non-negotiable and 100% at our discretion). 

  • Great View reserves the right to double charge if the property is overgrown and we are forced to double/triple cut the turf. Most of the time, the need to double charge is only enforced during the first service for new customers, or if the lawn was previously skipped.

Cleanup/Landscaping Service Disclaimers

  • Treated areas should not expect any weed growth for 7-10 days after each visit. Any weed development after 10 days is not covered under warranty and will require a charge to return and treat.

  • Tree trimming is not included with our cleanup services. Small tree work can be performed at an additional fee and upon request only. For larger tree work, we can refer you to a tree contractor.

Mulching

We install between 1″-2″ of fresh mulch during our cleanups. If you go too deep with the mulch, it can damage the plant material. If it is too thin, it will not provide enough protection.

Spring, Fall, and One Time Cleanups include a set amount of freshly installed mulch per your property size. If your property needs more than the allotted amount, we charge $40 per additional cubic yard of mulch installed during the cleanup and will be billed upon completion of the service. Please see allotted amounts below:

  1. Under 1/8 Acre Property: 5 cubic yards

  2. 1/8th Acre Property: 6 cubic yards

  3. 1/4 Acre Property: 7 cubic yards

  4. 3/8 Acre Property: 8 cubic yards

  5. 1/2 Acre Property: 9 cubic yards

Plant Warranty Info

We do not offer a warranty on any sod, plants, or trees installed. However, if your newly installed plants are struggling, please contact us as soon as possible so that we can help diagnose and resolve any issues (under or over watering is usually the culprit). Upon completion of your service, we'll provide you with information about properly watering the plant material installed. 

Scope of Work Disclaimer

  1. Any extra work requested to be performed outside of the original scope of work will be billed at an additional $120 per hour (two hour minimum) and will be due upon completion of the service. You may also contact the office for a separate custom quote.

  2. Due to scheduling issues, any extra work requests outside of the original scope may require a secondary visit.

Pricing Disclaimer

We accomplish this by using our proprietary software that takes all reasonable efforts in collecting, preparing and streamlining public information data to calculate the most accurate square footage of your property. Based on that information and our database of over 5k completed jobs, we then develop the most competitive market price for our services. Be aware that due to the rapidly changing nature of property from landscaping additions, new flower beds/gardens, patios or other unforeseen events, sometimes the square foot pricing may be inaccurate. If you feel that your quoted square footage does not accurately fit your property, please contact us and we will review and either confirm or send you new pricing. All final invoiced prices will be based on the most accurate information and will be adjusted up or down accordingly. If you purchased service through shop and square footage does not match, we will charge accordingly to your square footage.

Cancellation Policy for Discounted Programs & Services

Prepaid

  1. You can cancel anytime and receive a company credit for use on future services. We do not offer refunds on discounted prepayments. Credits issued for prepay cancellations must be used within 12 months of issue date.

12 Monthly Payments

  1. You can cancel anytime and only be charged for services completed up until that date. Since the payment plan stretches out the total due over 12 months, there is usually a final payment due upon cancellation 

    Cancellation Policy

    1. Monthly Payment Customers (8 or 12): Upon cancellation, you will only be charged for completed services up to that date. Early cancellation of service will be calculated in full when determining your final bill. Total services and payments up to that date will be calculated to determine if either a refund or final balance is due. Most contract customers owe money upon early cancellation because the Interest Free Plan spreads out the payment over 8 or 12 months. The services-rendered-total is generally more than the paid-to-date total when calculated at cancellation. Final payment is due upon cancellation if the customer owes for previously completed work.

    2. Prepay Customers: If you have prepaid for the year and decide to cancel early, you will receive a company credit for future services. No refunds for prepays. *Credit for future services is good for 12 months from original signup date.

    3. One Time Services: We incur heavy costs if/when a non-annual program job is unexpectedly cancelled. We are reserving your spot on the schedule and securing materials for the upcoming work. If you cancel the job, we will not refund any deposits.